Official product information
Call the order desk with the order ID before you ship anything, write to both of the companies printed on this product, post the bottles tracked at your own cost with your details inside, then wait on two separate clocks.
Quick answer
Call +1 (302) 200-3480 with your order ID before returning anything, and put the same request in writing to [email protected] and to the address printed on your bottle, because two different companies appear on this product. The parcel must carry your full name, email address and order ID and goes tracked at your cost to 1166 Avenue of the Americas, Floor 7, New York, NY 10036, USA. The money takes 3–5 business days after they credit it, then a further 5–10 days on the card.
01 The first move, and why it is a telephone call
One surface can see your order. Starting there puts the claim on the record with a date, which is the one thing you control.
Call the order desk on +1 (302) 200-3480 with the order ID before shipping anything back. Return postage is the buyer’s cost and a tracked service is advised. Put your full name, email address and order ID in with the parcel. Returns go to the Avenue of the Americas address.
The order of those sentences is the part people get wrong. The first move is a call to +1 (302) 200-3480 with your order ID in front of you, before a parcel goes anywhere. In the supplied material that number, and the email [email protected] beside it, are the only surfaces that can look an order up, amend it or refund it.
Calling first does two things on this product in particular. It puts the claim on the record with a date on it, and the date of your claim is the one part of a refund window you control. And it gets you the same terms in writing that are printed at the checkout — how long you have, what has to come back, and whether anything is deducted — which is worth having twice, because a screenshot and an email from the desk corroborate each other. The guarantee page sets out what to read there and what to keep.
+1 (302) 200-3480 with the order ID, before packing and before posting. Ask for the terms in writing on the same call.
Two appear on this product. A short email to each, with the order ID, costs nothing and removes the guess about which one is yours.
To 1166 Avenue of the Americas, Floor 7, at your own postage cost, with your full name, email address and order ID inside the parcel.
Three to five business days for the desk to credit it, then a further five to ten days for the card to post it to your statement.
2 companies on one product, and no sentence joining them
Akron, Ohio on the bottle. New York in the pack. On the day you need a refund it matters which one answers, so write to both.
And here is the finding that makes this page matter rather than a formality. Two different companies are printed on this product, and on the day you want a refund it decides who answers. The bottle in your hand prints one. The material the seller supplied prints another. Nothing in either mentions the other, and nothing supplied to this desk explains the relationship between them.
Both are printed below exactly as each surface gives them. This site does not say one is wrong, and does not resolve which one you are buying from, because nothing supplied makes that call possible.
| Printed on the bottle | Given in the supplied pack | |
|---|---|---|
| Name | Sciatica Pro+, as “Distributed By” | No company name is given beside the addresses |
| Address | Akron, OH 44301 | Office: 419 Park Avenue South, Floor 7, New York, NY 10016, USA Returns: 1166 Avenue of the Americas, Floor 7, New York, NY 10036, USA |
| Phone | (844) 469-3744 | +1 (302) 200-3480 |
| [email protected] | [email protected] | |
| Can it see an order? | Not stated anywhere | Yes — the pack routes tracking, changes and refunds here |
| The line, verbatim | “Distributed By : Sciatica Pro+, Akron, OH 44301, (844) 469-3744, [email protected]” | Addresses, a phone number and an email, with no company name attached |
Ohio on the bottle, New York in the pack. Two phone numbers, two email domains, and no sentence anywhere connecting them.
Not much, and all of it cheap. Call the order desk first, because the pack says that is the surface that can see an order and nothing contradicts it. Then put the same request in writing to both — [email protected] and the address printed on your bottle — with the order ID, the purchase date, what you are returning and what you are asking for. It costs one extra email and it removes the guess entirely: whichever company is yours, your claim is now dated, in writing, at both.
Keep every reply. A reply from either company is the first document in this whole process that ties a named organisation to your order, and on a product whose terms live on a live page it may be the only written statement of them you ever get. Keep the replies with the order confirmation and the screenshots of the checkout.
Two things not to do. Do not send the parcel to the address printed on the bottle unless a desk has told you to in writing: the returns address supplied with this product is the Avenue of the Americas one, and a parcel at the wrong building is a parcel nobody is expecting. And do not treat silence from one company as a refusal by the other. They are, on the evidence supplied, two separate organisations.
3 things the return mail must carry, inside the box
Full name, email address and order ID. Tracked postage at your cost, to the Avenue of the Americas address rather than the office.
A return parcel with no identification inside it is the second commonest way a claim stalls. The supplied material is specific about the remedy: the return mail must carry your full name, email address and order ID. Write those three things on a sheet of paper, put it in the box, and add the order ID to the outside of the parcel as well.
The returns address is 1166 Avenue of the Americas, Floor 7, New York, NY 10036, USA. That is not the office address: the office supplied is 419 Park Avenue South, Floor 7, New York, NY 10016, USA, and a return sent there is a return sent to the wrong building. Postage is paid by the buyer, tracked service advised. Pay for the tracking even though it costs more, because the tracking number is the only thing that proves a parcel reached a desk you cannot see into.
Keep all of it until the money is on your statement — not until a desk says the refund has been issued. Those are two different events with a card network in between them.
| What to keep | Why it matters |
|---|---|
| The order confirmation email | It carries the purchase date, which is the earliest date anybody can prove and the date every reading of the window starts at or after. It is also the only proof of what you paid. |
| Your screenshots of the checkout | The price, the shipping line and the guarantee wording as they stood on the day you paid. All three live on that page and only that page, so your screenshot is the only copy that exists on your side. |
| The terms the desk confirmed in writing | How long the window is, when it starts, and what has to come back. An email confirming the call is enough, and it is worth asking for. |
| The date of your call, and who you spoke to | It establishes when the claim was opened, which is the date the desk will go back to if the window is ever argued about. |
| Any reply from either company | On this product that is the document that ties a named organisation to your order. Keep both if both reply. |
| The tracked postage receipt | Return postage is yours, and the tracking is your proof the bottles arrived. |
| A note of what was in the parcel | Which bottles were sealed and which were opened, bottle by bottle. If the conditions turn out to distinguish between them, that list is your claim. |
Keep everything until the credit appears on the statement.
2 clocks, and only the first one is worth chasing
One window belongs to the desk and one to the card network. These two timings are the one part of this guarantee that arrived as figures.
Two waiting periods, belonging to two organisations, and they are usually reported as one number. The supplied material puts the refund at 3–5 business days after they credit it, then a further 5–10 days on the card.
The first window, three to five business days, is the seller’s. It covers the desk receiving the parcel, checking it against whatever the conditions turn out to be, and issuing the credit. That is the part the order desk controls and the part you can chase: if five business days pass after the desk has confirmed it has the parcel, call +1 (302) 200-3480 with the order ID and the return tracking number.
The second, five to ten days, is the card network’s and the seller cannot shorten it. Once a refund is issued it travels to your card issuer and appears when the issuer posts it. Chasing the seller during those days achieves nothing, because nothing is in the seller’s hands. Note too that the supplied wording uses business days for the first window and plain days for the second, so the realistic expectation from the parcel arriving is somewhere between about a week and about three weeks.
It is worth saying what the refund is a refund of. The amount you paid is the amount printed at the checkout on the day you paid, which is the whole reason the screenshot in the previous section is not optional: it is the figure every later conversation is measured against. Whether anything is deducted from it is part of the checkout wording, so that goes in the same shot. If a refund arrives short, the next section is the order to work in.
| Stage | How long | Whose clock | What you can do |
|---|---|---|---|
| You call, then return the parcel | Your timing, inside the window printed at the checkout | Yours | Call first, write to both companies, post tracked, keep the receipt. |
| The desk receives, checks and credits it | 3–5 business days | The seller’s | Chase on the order line with the order ID and the return tracking number. |
| The card posts the credit to your statement | 5–10 days | The card network’s | Nothing — it is out of the seller’s hands by then. |
Business days in the second row, plain days in the third, as the supplied material words them.
02 The arithmetic before the complaint
Return postage is yours and does not come back. Everything else depends on the wording printed at the checkout, which is why the screenshot matters.
A refund smaller than the amount you paid is usually neither a mistake nor a dispute. It is a term being applied. Which term, on this product, is a question with one answer: whatever the checkout printed on the day you paid. A buyer who screenshotted that page can check the arithmetic in a minute, and a buyer who did not has nothing to check it against.
One difference is certain and was supplied: return postage is the buyer’s cost, so it does not come back. Beyond that, the conditions that apply are the ones as printed on the live checkout — and a deduction, an exclusion for an opened bottle or a partial credit would all be instances of that same wording. Which is why it is worth reading in full before you pay rather than in summary afterwards.
So the first step is arithmetic rather than complaint. Take what your screenshot says you paid. Subtract what the desk told you in writing would be deducted. Compare the result with what arrived. If they match, the terms were applied as stated and the thing to query is the terms. If they do not, call the desk with your working, the order ID and the return tracking number, and ask for a line-by-line breakdown. Most partial refunds resolve there, and the ones that do not are the ones where the written record you built earlier starts earning its keep.
If a desk and the terms you screenshotted disagree, or a refund a desk has confirmed as issued has not appeared after the second window has run, your card issuer is the next step rather than a louder version of the same telephone call. Issuers handle disputes about charges on their own cards and set their own time limits for raising one, which is a reason not to let a stalled claim drift for months. What an issuer asks for is the record described above: what you paid and when, what the terms said on the day you paid, when you opened the claim, and proof the goods went back.
Two more addresses exist for problems that are not about money. The actionable part is short and it has two addresses. A problem with the product — a reaction, a bottle that does not match its label, a claim that a supplement treats a disease — goes to FDA, through MedWatch or the consumer complaint system. A problem with the selling — a charge you did not authorise, a subscription you did not agree to, an advertisement that was not true — goes to the Federal Trade Commission at reportfraud.ftc.gov. Both are free, both take a few minutes, and both work better with the order ID and a screenshot in front of you.
And two sentences for completeness. The website desk at [email protected] cannot see orders at all, so a refund request sent there loses days: it is read by the people who publish these pages, not by anybody with access to your transaction. The label line (844) 469-3744 belongs to the distributor printed on the bottle, and nothing supplied says it can see an order either. On the evidence supplied, one surface can move money and it is +1 (302) 200-3480.
03 What to avoid, plainly
None of these is about the product. All six are about the paperwork, and all six are avoidable in an afternoon.
[email protected] cannot see orders. It is this site’s desk, open Mon–Fri 9:00am–5:00pm ET, and the most it can do is tell you to call +1 (302) 200-3480. Days spent waiting for that reply are days off the window you read at the checkout.
Two are printed on this product and nothing explains the relationship. One email to each, with the order ID, costs nothing and ends the guesswork.
A parcel nobody is expecting, with no claim open against it, is the hardest kind to trace. Call, then post, and put the order ID inside and outside the box.
Return postage is the buyer’s cost, and untracked postage saves a little while removing the only proof you have that the bottles arrived.
Returns go to 1166 Avenue of the Americas, Floor 7. The office at 419 Park Avenue South, Floor 7 is a different building with a different job, and the address on the bottle is a third place again.
The price and the guarantee wording live on the checkout page and nowhere else. If you did not capture them there, the first time you read the terms closely is the day they are being applied to your refund.
Every one of those six is procedural, and every one costs days off the window you read at the checkout. Underneath all of it sits the same instruction this site gives about the price: read the terms at the checkout, photograph them with the date showing, and keep the photograph. On a product with two companies printed on it and its commercial terms living on one live page, that screenshot is the strongest document a buyer owns.
Questions
The length and the conditions are printed at the checkout, because the pack supplied only a pointer — “Guarantee: As printed on the live checkout”. The mechanics were supplied: call +1 (302) 200-3480 with the order ID, return postage is the buyer’s cost, use a tracked service, and put your full name, email address and order ID in with the parcel.
3 to 5 business days after they credit it, then a further 5 to 10 days on the card. The first window is the seller’s and the second belongs to the card network, which is why the total can feel longer than either.
Your order ID, the email address the confirmation went to, a screenshot of the guarantee wording with the date showing, and a tracking number for the return. The parcel must carry your full name, email address and order ID. Returns go to 1166 Avenue of the Americas, Floor 7, New York, NY 10036.
This site cannot resolve that for you and does not pretend to. The bottle prints Sciatica Pro+, Akron, OH 44301. The pack gives a New York office, a New York returns address, and a different phone and email. Ask the order desk, in writing, which entity will appear on the receipt.
Call the number on the back of your card, or use your bank or card app, and say you want to dispute a transaction. Have the date, the amount, the merchant name as it appears on your statement, and what you did to resolve it with the seller. Ask them to block further transactions from that merchant at the same time. Card networks set time limits on disputes, so do it rather than wait.
You can tell this desk about a mistake on a page — [email protected], Mon–Fri 9:00am–5:00pm ET — and it will be corrected and dated. This desk cannot see, change, cancel or refund an order. That is the order desk on +1 (302) 200-3480.
References
Next
A roundel, one line of wording, and no length. What to read at the checkout and keep.
Read itTwo companies, two phone numbers, and the one surface that can see an order.
Read itThe order line, this website’s desk, and what each can and cannot do.
Read itCall the order desk on +1 (302) 200-3480 with your order ID before returning anything, and read the guarantee wording at the checkout before you pay. Sixty capsules a bottle, two a day, thirty days a bottle. Return postage is the buyer’s cost, tracked.
Price and guarantee are read on the checkout page — screenshot it with the date before you pay · ships from inside the US · order support +1 (302) 200-3480
What this page was checked against
Every figure on this page is either printed on the label or derived from what is printed, with the derivation shown beside it. The medical review sits in the block alongside.
Medical review Dr. Julia Buchfuhrer
A slot stays marked until a real person fills it. Nothing on this site is signed by anybody who has not read it. Who reviews these pages?