Official product information
Three contact routes belonging to two different companies, both addresses printed in full, and the six questions worth asking before you need any of them.
Quick answer
Tracking, changes and refunds on an order you have placed go to the order desk on +1 (302) 200-3480 or [email protected], with returns to 1166 Avenue of the Americas, Floor 7, New York. The bottle itself prints a different company: Sciatica Pro+, Akron, OH 44301, on (844) 469-3744. Corrections to this website go to [email protected], which cannot see an order at all.
3 routes, and a reader cannot tell which one answers
One desk handles orders already placed, and refunds. One company is printed on the bottle. One address corrects this website. They are not the same people.
There are three contact routes attached to this product and they belong to two different companies. That is unusual enough to say first, because a reader with a problem does not know which one answers. Send a question to the wrong desk and you do not get a wrong answer, you get a delay — and a guarantee window whose length is set at the checkout is running the whole time. So, in one line: only the order desk can see your order.
Tracking numbers, address changes, cancellations, returns and refunds for an order you have placed all live at the order desk, on +1 (302) 200-3480 or [email protected], and your order ID is the first thing it will ask for. The order desk is +1 (302) 200-3480 and [email protected]. It is the desk that can see your order, change it, or refund it. No payment processor is named anywhere in the supplied material, so the name that appears on your card statement is not something this desk can tell you in advance. Read it on the checkout page and screenshot it. This website cannot see an order at all.
The distributor printed on the bottle is a different company again. The label says “Distributed By : Sciatica Pro+, Akron, OH 44301, (844) 469-3744, [email protected]”, which gives a telephone number of (844) 469-3744 and an email address at [email protected], in Akron, OH 44301. That is the only contact information printed on the thing you will be holding. Nothing supplied to this desk explains the relationship between that company and the one that takes the orders, so both are printed here exactly as supplied and neither is described as the wrong one.
The website desk is [email protected], open Mon–Fri 9:00am–5:00pm ET. It is the editorial address for this site: corrections, a figure you believe is wrong, a question about how something on these pages was worked out, a source request. It is the right address for all of that and the wrong address for everything to do with money.
2 New York addresses, and they are not the same one
The office, the returns address, the Akron details from the label, and the one line each of them needs from you.
Office
419 Park Avenue South, Floor 7
New York, NY 10016, USA
Returns, which is a different address
1166 Avenue of the Americas, Floor 7
New York, NY 10036, USA
Telephone +1 (302) 200-3480
Email [email protected]
This is the desk that can see an order, change it, cancel it or refund it. Call before posting anything back: a parcel that arrives without an authorised return behind it is the commonest way a claim stalls. Neither address is a walk-in counter.
Distributor, exactly as the label prints it
Sciatica Pro+
Akron, OH 44301
Telephone (844) 469-3744
Email [email protected]
No street address is printed on the label beside the city, state and ZIP code, so a letter is not an option here and the telephone number and the email address are. This is the line to try for a question about the label itself — the panel, a lot code, a seal, the wordmark — and it is not the desk that took your card.
If your question is one neither desk can obviously answer — and “which of you is answerable for a refund?” is exactly that question — send the same short message to both and keep the replies. Address it to the order desk, because that is where the transaction sits, and put the email address printed on the bottle beside it. Six lines is enough: your full name, the email address the order was placed with, the order ID, the lot code printed on your bottle, what you want, and the date. Ask for the answer in writing. A written answer is a record and a telephone answer is a memory.
Two mechanical details worth getting right, because both of them stall claims. Return mail must carry your full name, email address and order ID, since a bottle arriving with no order ID cannot be matched to a purchase and will not be credited. Return postage is paid by the buyer, tracked service advised, so keep the tracking number: it is the only proof the parcel arrived. And on timing, a credited refund takes 3–5 business days after they credit it, then a further 5–10 days on the card — two separate windows with two separate owners, which is why a refund can be genuinely processed and still not be visible on your statement.
6 reasons for writing, and which desk handles each
Six rows, three routes, and the five things to gather before you dial.
| What you need | Which desk | How to reach it | What it cannot do |
|---|---|---|---|
| Order status, tracking, delivery | The order desk | +1 (302) 200-3480 · [email protected] | Cannot correct this website |
| Change an address, cancel, or amend a pack | The order desk | +1 (302) 200-3480, order ID ready | Cannot change what a checkout has already charged |
| Start a refund claim | The order desk, first | +1 (302) 200-3480 first, then return by tracked post to 1166 Avenue of the Americas, Floor 7 | Cannot waive a condition printed on the live checkout |
| A question about the label, a row on the panel or a lot code | The distributor printed on the bottle | (844) 469-3744 · [email protected] · Akron, OH 44301 | Cannot see an order placed through the sales page |
| Which company is answerable for a refund | Both, in writing, and keep the replies | +1 (302) 200-3480 and (844) 469-3744 | Nothing supplied to this desk answers it in advance |
| A correction to this website, or a source request | The website desk | [email protected] · Mon–Fri 9:00am–5:00pm ET | Cannot see orders, tracking or refunds at all |
Returns go to 1166 Avenue of the Americas, Floor 7, New York, NY 10036, USA. The office address is 419 Park Avenue South, Floor 7, New York, NY 10016, USA. The label prints Akron, OH 44301 and no street. Posting a bottle back without calling the order desk first is the commonest way a refund claim stalls.
Five things, and every one of them is something a desk will ask for. Your order ID, from the confirmation email. The email address the order was placed with, which is how a desk finds you when the ID is mistyped. The date you paid, because the purchase date is the earliest any guarantee window could run from and nothing supplied says which date it uses. A screenshot of the checkout with the date showing — the price and the guarantee wording are binding where they are printed, and pages change. And the bottle itself, so that the lot code SP-26/MY-6297, the panel and the seal are in front of you while you talk.
6 questions, each asking for a document or a figure
The two companies, the certificate, the window, the shipping, the statement descriptor, and the evidence.
Six questions worth asking whether or not you buy anything, and they are deliberately answerable: every one of them asks for a document, a figure or a name that somebody in the supply chain already holds. Ask them in writing where you can. A desk that cannot answer is not necessarily hiding anything — an order line may genuinely not hold a formulation sheet — and the distinction worth listening for is between “I will find out and send it” and a sentence that changes the subject.
The first question, because it is the one nothing supplied answers. The bottle prints a distributor in Akron, OH 44301 with its own telephone number and email domain; the supplied material gives two New York addresses and a different number again. Ask which entity is answerable for a refund, and ask for the answer in the same email as your return authorisation.
Three reference strings arrived with this product and no document behind any of them: a lot code SP-26/MY-6297, a certificate reference SP-6297-26-MY and a label revision REV 0424. Ask for the PDF: the testing laboratory’s name, the date of the test, the identity and potency results, and the heavy-metal and microbial screens. A reference string is a filing number, not a result.
Nothing was supplied beyond a pointer: the material says only “Guarantee: As printed on the live checkout”. So ask for three things in writing — how long the window is, whether it starts when you pay or when the parcel lands, and what conditions attach to it, including whether an opened bottle can come back at all. Nothing supplied answers any of the three. Return postage was supplied, and the answer is that you pay it.
What was supplied is one sentence — “From the US unless the sales page says otherwise.” — plus a tracking number in the order email. No carrier, no transit window, no shipping figure and no international policy came with it. Ask for the cost before you pay, because it is part of what you pay, and ask for the carrier if a signature matters to you.
No payment processor is named anywhere in the supplied material, which means nobody at this desk can tell you in advance what the entry on your statement will say. Read it on the checkout page and screenshot it. An unrecognised descriptor is the single commonest reason a legitimate charge gets disputed by mistake.
The honest question about the product itself. Three of the ten ingredients carry named trials and every one of those trials was carried out in diabetic neuropathy, at larger amounts than this label prints. Ask whether any trial exists in sciatica, at these amounts, on this formula. If the answer is a study, ask for the citation rather than a summary.
6 symptoms that mean contact a provider, not a seller
MedlinePlus names the symptoms that mean stop reading a product page and contact somebody today.
This matters more on a site about this product than it would on almost any other. A capsule bought online is a thing you can start taking tonight without telling anybody, and the one cost of that is the weeks it can absorb while a symptom that needed a clinician goes unreported. If you have any of the symptoms above, the correct next step is a provider, today, not a purchase.
Those nine are the ones MedlinePlus puts under “Contact your provider right away if you have:” — they are printed here complete and unedited, because a shortened safety list is a worse thing than no safety list. The same page prints a second and slower list under “Also contact your provider if:”: you have been losing weight unintentionally; you use steroids or inject illicit drugs; you have had back pain before, but this episode is different and feels worse; and this episode of back pain has lasted longer than 4 weeks. Those four are reasons to be seen rather than reasons to go now, and the distinction between the two lists is MedlinePlus’s own rather than this desk’s.
The actionable part is short and it has two addresses. A problem with the product — a reaction, a bottle that does not match its label, a claim that a supplement treats a disease — goes to FDA, through MedWatch or the consumer complaint system. A problem with the selling — a charge you did not authorise, a subscription you did not agree to, an advertisement that was not true — goes to the Federal Trade Commission at reportfraud.ftc.gov. Both are free, both take a few minutes, and both work better with the order ID and a screenshot in front of you.
And for completeness, since this is a page of telephone numbers: nothing on this site is medical advice, and no desk listed above can give you any. The label prints its own caution and it is worth reading before you dial anybody: “Do not exceed recommended dose. Pregnant or nursing mothers, children under the age of 18, and individuals with a known medical condition should consult a physician before using this or any dietary supplement.” If your question is really a medical one, the number to call is your own clinician’s rather than a sales line.
Questions
Because they belong to two different organisations. (844) 469-3744 is printed on the bottle beside the Akron distributor. +1 (302) 200-3480 is the order desk named in the pack and the one that can see an order. The website email cannot see an order at all.
No manufacturer is named anywhere. The bottle prints a distributor: “Distributed By : Sciatica Pro+, Akron, OH 44301, (844) 469-3744, [email protected]”. A roundel on the label says GMPc FACILITY without naming the facility.
This site cannot resolve that for you and does not pretend to. The bottle prints Sciatica Pro+, Akron, OH 44301. The pack gives a New York office, a New York returns address, and a different phone and email. Ask the order desk, in writing, which entity will appear on the receipt.
Your order ID, the email address the confirmation went to, a screenshot of the guarantee wording with the date showing, and a tracking number for the return. The parcel must carry your full name, email address and order ID. Returns go to 1166 Avenue of the Americas, Floor 7, New York, NY 10036.
3 to 5 business days after they credit it, then a further 5 to 10 days on the card. The first window is the seller’s and the second belongs to the card network, which is why the total can feel longer than either.
You do. Return shipping is the buyer’s cost and a tracked service is advised, because without tracking you have no evidence the parcel arrived. That much was supplied. The window the parcel has to arrive inside is printed at the checkout, so read it there and screenshot it.
Two places, and they do different jobs. The Federal Trade Commission takes fraud, advertising and billing complaints at reportfraud.ftc.gov. The FDA takes reports about the product itself — a reaction, a bottle that does not match its label, a supplement sold as a treatment for a disease — through MedWatch or the consumer complaint system.
A clinician first, if you are unwell. Then FDA, through MedWatch or the consumer complaint system, because that is the route that puts the report where it can be counted. Keep the bottle, the lot code on it and the order email: all three are part of the report.
You can tell this desk about a mistake on a page — [email protected], Mon–Fri 9:00am–5:00pm ET — and it will be corrected and dated. This desk cannot see, change, cancel or refund an order. That is the order desk on +1 (302) 200-3480.
References
Next
60 capsules a bottle, two capsules a day, thirty days a bottle. Ten ingredients and ten printed amounts, no proprietary blend, and about 677 mg of declared actives a serving. Price and guarantee are printed on the live checkout, so read them there before you pay. Order support +1 (302) 200-3480.
Price and guarantee are read on the checkout page — screenshot it with the date before you pay · ships from inside the US · order support +1 (302) 200-3480
What this page was checked against
Every figure on this page is either printed on the label or derived from what is printed, with the derivation shown beside it. The medical review sits in the block alongside.
Medical review Dr. Julia Buchfuhrer
A slot stays marked until a real person fills it. Nothing on this site is signed by anybody who has not read it. Who reviews these pages?